Politique de remboursement
REFUNDS AND EXCHANGES
Meraki by Sherry is a customized boutique. All pieces are made one by one, custom to each client's specific measurements, height and color request. Therefore ; NO REFUNDS OR EXCHANGES. We DO NOT offer exchanges for incorrect sizes. Once an order has been placed and payment has been made, all payments are applied to the making of your dress including securing the fabric from outside vendors and stopping payments already made to vendors is not possible. We are not able to assume financial responsibility for changes in your personal situation. We are not responsible for changes in size due to weight loss, weight gain or pregnancy. In a rare case, we issue a refund. It will process within 5-7 business days or once we have sold the dress.
Sometimes shipping services face conditions or situations out of our control that create delivery issues. These can include weather-related shipping disruptions or delays, natural disasters, and more. In a rare event this occurs , Meraki by Sherry is not responsible. A refund will not be issued if the shipping service delays your package. Please order at least 30 days before your event date to prevent this from happening.
Please Note: Rhinestone dresses are very delicate. It’s normal for a stone or two to fall out just like store bought items that contain rhinestones . In a rare event this happens , please simply glue it back with e6000 glue for a quick fix . Please contact us if you would like us to fix it for you. If this is an issue , please do not order any dresses that contain rhinestones.
Please note :
Minimal shedding in feathers is normal due to feathers being cut. Shake well after unboxing. Feathers are Premade and some areas may be fuller than others. This is very rare but it does happen . Please contact us if you would like to add another layer. ( additional $85)
We look forward to doing business with you!