Policies and Procedures

 

REFUNDS AND EXCHANGES

 

Ready to Wear Collection ( Under $100) 

Exchanges or store credit only. To be eligible for an exchange or store credit your item must be in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. You have 7 business days to return the item. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. 

Luxury Dresses ( Ready to Ship ) 

Exchanges or store credit only. No refunds . To be eligible for an exchange or store credit your item must be in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. You have 7 business days to return the item. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. 

Luxury Dresses ( pre- order , made to order, 5-7 day shipment ) 

All pieces are made one by one. Therefore ; no refunds or exchanges for any garments that contain and rhinestones or crystals. We DO NOT offer exchanges for incorrect sizes. Once an order has been placed and payment has been made, all payments are applied to the making of your dress including securing the fabric from outside vendors and stopping payments already made to vendors is not possible. We are not able to assume financial responsibility for changes in your personal situation. We are not responsible for changes in size due to weight loss, weight gain or pregnancy. We are not responsible for wrong sizes. In a rare event that you do not receive the dress within the estimated timeframe , you can request a refund. WE DO NOT REFUND ANY SHIPPING FEES. 

Please note 

 

We film our quality inspections to confirm that there are no rips, tears, or missing rhinestones. However, sometimes a few rhinestones may come loose during transit because of the movement and because rhinestone are just very diligent. This outcome is common among dresses or any clothing or shoes that have a lot of rhinestones. Unfortunately, it’s something companies can’t control. In a rare event like his happens, you can easily bond it using e6000 glue. Please do not order a rhinestone dress if this is an issue for you. We do not offer refunds or discounts for this issue. 

 

Minimal shedding in feathers is normal  due to feathers being cut. Shake well after unboxing. Feathers are Premade and some areas may be fuller than others. This is very rare but it does happen . Please contact us if you would like to add another layer. ( additional $85) 

 

 Please note: We do not ship orders on Saturday or Sunday.

 If you have any following questions or concerns, please contact us via email 

Email: info@merakibysherry.shop